Refund & Returns Policy
We want you to shop with complete confidence at GoodWebFood. If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery.
1. Return Eligibility & Product Categories
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Non-Perishable & Household Items: Eligible for return within 30 days of delivery, provided the item is unused, unopened, in its original sealed packaging, and in the same condition you received it.
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Food, Beverages & Perishable Goods: For health, safety, and hygiene reasons, opened food items, beverages, and perishable groceries cannot be returned once delivered, unless they arrive damaged, defective, expired, or incorrect.
2. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, expired, or wrong item, contact us within 48 hours of delivery at support@goodwebfood.com or call +1 (626) 558-7232 with your order number and clear photos of the product and packaging. We will send a free replacement or issue a full refund immediately.
3. How to Start a Return & Return Address
To initiate an eligible return, please email support@goodwebfood.com with your order number and the reason for return. Our support team will provide return instructions and a Return Merchandise Authorization (RMA). Please do not send items back without contacting us first.
Approved returns should be shipped to:
GoodWebFood Returns Department
14155 Casa Blanca Ct
Fontana, CA 92336, USA
4. Return Shipping Costs
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If the return is due to our error (damaged, defective, or incorrect item), GoodWebFood will cover 100% of the return shipping costs.
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For preference-based returns on eligible unopened items, the customer is responsible for return shipping costs. Original shipping fees (if applicable) are non-refundable.
5. Refund Processing
Once your return is received and inspected at our Fontana facility, we will notify you by email. Approved refunds are processed within 3–5 business days and automatically credited back to your original payment method (credit/debit card banks may take an additional 2–5 business days to post the credit).